Showing Clients Gratitude and Appreciation
It's one thing to hear people spout off statistics; it's another thing to live the reality of the statistics. I’ve heard people share many times about the cost of acquisition of a new customer, but I don't think I truly understood what they were saying. Maybe I could...
Intentional Organizational Training
Learning and development play an essential role in an organization’s success. However, a recent study conducted by the Sitel Group found that 35 percent of employees believed their employers did not understand their skill sets and areas that they need development in,...
Don’t just know about them. Know them.
For the past couple of weeks I've been talking about getting clear on your stakeholders. Sometimes we focus all of our attention and intentions on the person who chartered the work that we're doing. Here’s a scenario for you to consider: Your client, Deonte, wants new...
4 Tips To Encourage Your Team To Participate In Professional Development
Early in my career, I learned the power of professional development when my manager encouraged me to participate in various skill-enhancing opportunities. Soon, I began to ask myself, “What do you want to learn this year?” Like a kid in a candy store, I’d peruse the...
Nina Bradley, Lean Consultant
United States Navy veteran, Nina Bradley, possesses a cumulative 15 years of experience within a variety of roles , possesses a keen sense of organization, strong analytical skills and superior customer service. Specializing in Healthcare Technology and Process...
Building Team Connections in 2022
It's fair to think that work is work... because it is. But, I also think that work is about fellowship. I think that work is about relationships. And I think work can be fun. Being connected as a team - human to human - makes work feel more fulfilling. You would think...
When Should Your Team Receive Performance Reviews?
As a corporate associate for over 20 years, I immediately associate December with performance reviews. It's the time of year when I sit down and think about all of the things I said I would accomplish... and write a long diatribe about how great I did against the...
Preparing for Greatness No Matter Your Circumstances
Have you ever seen a picture of a flower that had the audacity to bloom in between the cracks on a sidewalk? It was not supposed to do that. Many flowers require a certain pot, paired with the right soil, adequate lighting, and an appropriate amount of water. But for...
Does Your Life Need a Hard Reset?
When I'm stuck with a computer problem, I'm the person that's excited about doing a hard reset to resolve the problem. As soon as I start the process though, I get nervous. What didn't I consider? What will I lose? This is similar to doing a hard reset in life. We get...