Online collaboration has transformed how organizations of all sizes and industries interact and perform. From one-person businesses leveraging automation to scale with ease to large multinationals interacting remotely with clients and teams, technology has countless...
Project management is one of those skills most people think they have, but few actually do. It combines people skills, technical knowledge, and the ability to implement replicable processes to ensure sustained success for your organization and clients. Thankfully, the...
Fierce competition and an increasingly complex business environment have made organizations fight for attention like never before. B2B buyers have more information available and more options to choose from than they ever had, and it’s transformed the way your business...
Wouldn’t it be nice to be able to guess everything that could go wrong — and come up with a step-by-step plan to address it before it even happens? Of course, it’s pretty much impossible to guess the future. However, we can make educated predictions and projections —...
I have been learning and practicing Lean and Six Sigma for the past 18 years, and it's been an awesome journey. This journey has allowed me to learn and think about work and processes from a customer’s perspective. I studied engineering as an undergrad and business as...
Have you ever had to do a Microsoft Excel VLookUp Table? Whenever I have to create a VLookUp Table, it takes me a moment to shift my mindset to get it done. It's not always an easy task for someone like me that first saw personal computers in college. When I finish,...
Learning and development play an essential role in an organization’s success. However, a recent study conducted by the Sitel Group found that 35 percent of employees believed their employers did not understand their skill sets and areas that they need development in,...
Early in my career, I learned the power of professional development when my manager encouraged me to participate in various skill-enhancing opportunities. Soon, I began to ask myself, “What do you want to learn this year?” Like a kid in a candy store, I’d peruse the...
I always have a long to-do list. I imagine you do, too. I have a long list for home, my kids, for nonprofits I support, for building my business, for supporting each customer, etc. So even though I give the advice, focus on the main thing. I often get irritated with...