Christine O

Quan is the best trainer ever. Engaging, entertaining, the full package.

Christine Ownes, MBA, CSM

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What Is Overservicing, and How Does It Hurt Your Team?

Fierce competition and an increasingly complex business environment have made organizations fight for attention like never before. B2B buyers have more information...

Risk Management: Planning for the Unexpected

Wouldn’t it be nice to be able to guess everything that could go wrong — and come up with a step-by-step plan to address it before it even happens? Of course, it’s...

This Isn’t Going Well — How Do We Pivot?

Pivot, pivot, pivot! — Ross Geller. The one with the cop (ep. 16, season 5). If you’ve ever done, well, anything in life, you know that things rarely go according...